“The care I received was excellent,” says patient of ED & ACE staff. Special shout-out to Dr. James Welker & ACE nurses Jaclyn Fowler & Melita Jones.
When a patient takes the time to write a letter, we know we have made a significant impact on their lives. Way to go, ED and ACE staff, for “being of service”, as this patient writes. Your caring makes a difference!
It is with pleasure that I write this letter regarding care I recently received at AAMC. I came to the ED with difficulty breathing due to my COPD. I received care quickly and was eventually admitted to the ACE Unit, where I remained until my discharge.
For the duration of my stay, the care I received was excellent in skill, knowledge, caring, concern and always in a timely manner. There was a feeling of “being of service” rather than “being on the job” from all the staff. By all the staff, I include everyone – doctors, nurses, techs, respiratory therapists, housekeeping, food service escorts, x-ray techs, etc.
I do want to acknowledge one doctor and two nurses that were so helpful in my recovery. Dr. James Welker, Medical Hospitalist. As it happened, he was on the schedule the entire time of my stay and I saw him each day. His prescribed treatment and caring manner was very comforting.
Jaclyn Fowler, RN, was my daytime nurse for three days of my stay. Her nursing skills and knowledge were carried out with true caring. I felt a special connection there.
Melita Jones, RN, was also my nurse for multiple shifts. As an excellent nurse she personified “doing what you love, loving what you do.”
With thanks and appreciation to all those who cared for my wellbeing and recovery.
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