Octavia Gross: An angel with a heart of gold in the Obs Unit

Octavia Gross: An angel with a heart of gold in the Obs Unit

20130816_162005Octavia Gross, a PCT on the Observation Unit, is described by her co-workers as caring, compassionate, and professional, day in and day out. According to the letter below, her patients feel the same way:

As I sit here recovering from a horrible fall down a flight of stairs resulting in a broken neck and lots of other problems, it does my heart well to remember the great care and kindness I received at AAMC’s Observation Unit. The accident took me to the emergency room early one morning, then to the Obs Unit later that day.

You should know that it is easy to put off writing a thank you note when memory fades and health returns. So, I am writing this just as soon as I am able to tell you about the one person who went above and beyond. She wrapped me in her strong arms, told me I was going to get better, cleaned my legs, held my hand when I needed to cry, and laughed with me about grandchildren. When she put me in the car to go home, it was very hard to say goodbye to her. I know this angel as Octavia Gross, a technician with gold heart.

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