New parents thank auxiliary, physicians, nurses, & lactation for “exceptional care”
Labor and Delivery’s motto is “Together, We Deliver.” This goes beyond the birth of a newborn; it is the health care team that delivers the continuum of care throughout Women’s and Children’s Services. Recently, a grateful family shared their experience of the excellent care they received.
It is with great pleasure that we send our thanks to your staff on the Labor & Delivery and Mother/Baby floors. From the moment we were admitted to the time we were discharged, we received exceptional service.
Throughout my labor process, Kira Thrift, RN, and Jennifer Wallace, RN, were excellent and very compassionate. As first time parents, our expectations were clouded and we were open to all assistance. Towards the end of the labor process it was determined that a cesarean delivery would be best for our baby and Ms. Wallace eased our worries.
Our physician, Dr. Hardy-Cartwright, was amazing and her concern for our daughter’s health and a safe delivery were comforting. Dr. Lee, the anesthesiologist, was exceptional and could not have been any more compassionate and knowledgeable.
Kristina Gibson, RN, was our nurse upon admission to the Mother/Baby floor and she was also amazing. She provided continued care and attention despite her shift coming to a close. She provided us with information that will carry with us throughout our daughter’s young life.
Nurses Kathryn Hamilton, RN, and Barbara Koegel, RN, were just as caring and compassionate. The discharge nurse, Sandy Dewberry, RN, was very helpful and again very knowledgeable. Even the auxiliary volunteer helping us to our car was friendly. The Lactation Consultants and Warmline are amazing resources that your hospital has to offer.
We must say that we would recommend AAMC to anyone in need of EXCEPTIONAL medical care. From our first OB appointment to our discharge, we were pleased with the caring and compassionate service that we received. It was worth the travel to have such an amazing experience that we will share with our daughter for years to come. We will cherish the memories that your staff created beginning with the birth of our daughter.