We’re here to help you COPE
On January 1, 2012, AAMC launched a Critical Incident Stress Management Team. We go by the name of COPE — we provide Compassion and Outreach to our Peers and Encourage our employees in returning to work as quickly and as smoothly as possible following a critical incident. This team of 28 AAMC employees have undergone specialized training to prepare them to respond to any critical incidents that occur within our facility.
Since our go-live date, we have responded to seven calls, providing peer to peer support in the form of interventions, some for individuals and some for groups. All in all, we have been able to provide support for over 25 AAMC physicians, surgical techs, patient care techs and nurses.
There is something remarkable we have observed during these interventions. When staff are able to share their feelings about a critical incident, it has a dramtic effect on those involved. We have heard employees verbalize how much they appreciate knowing they are not the only ones who feel a certain way. We see that the intervention often brings them clarity surrounding the critical event.
If you feel like you or your staff would benefit from talking with a COPE team member, talk to your Charge Nurse. S/he will then call the Hospital Operations Coordinator or Clatanoff Pavilion Coordinator, who will contact the COPE Team Leader on call. We’ll take care of the rest.
For questions, email COPE@aahs.org talk to a COPE volunteer (we now have badges that identify us as members of this team). We are also available to attend your staff meetings. -Christine Frost, MSN, MBA, RN