Happy CNA Week! Celebrating techs across the hospital: JSC’s Kathy Eskew
Happy Certified Nursing Assistant’s Week! To celebrate, we are shining the spotlight on our Tech Excellence Award winners. First up in this blog series is Kathy Eskew, a PCT II on Joint and Spine. Check out an excerpt from her nomination below. Wow, Kathy, you are an inspiration! Nurses couldn’t do what we do without techs like you. We thank you.
For more info on events this week, click on this post: National Certified Nursing Assistant’s Week is June 12-19
Kathy has been on the Joint and Spine Center for three years and has continued to grow in skill each year. She is enthusiastic and displays a positive attitude. She regularly attends our PCT staff meetings and takes an active part in any discussion to improve the flow of the unit and increase safety and the quality of patient care.
Kathy is a team player and always willing to lend a hand, even if it is not directly related to the patient group she is assigned. Our unit assigns downtime duties to our techs, which Kathy always completes in a timely manner. She picks up extra shifts on the unit when able, which is often several times a week. She calls at the beginning of each week to find out where the needs are, since she understands the importance of continuity of patient care and the specialty needs of our patient populations. If patient care requires a change in assignment throughout the day she always does this willingly.
As the main preceptor on JSU for any new PCTs that come to the unit, Kathy takes the time to educate them and emphasizes patient safety and customer service. She’s not just a task-checker, she truly goes above and beyond for her patients.
She receives multiple HOT Cards recognizing her for outstanding service. More than one patient has commented that they felt she was genuinely interested in them and cared for their well-being. She takes the time to explain things to patients and families, understanding that this eases their anxiety. A recent patient and their spouse sent a letter to our unit commending Kathy on her exceptional care, stating that by the time the patient was discharged they felt like she was a part of their family.
Kathy is a part of the JSU Quality Council and offers great insight to the group from a tech’s perspective. She has worked closely with the unit Falls Committee representative (and the Quality Council) on our quality project, which focuses on fall prevention.
She also assisted unit leadership with the unit’s renovations and conversion of our medication and supply room changes in late 2013. She personally packed and unpacked pods and alcoves on a weekly basis. She kept items so organized that when the contracted work was complete it was easily returned to the correct place. She continues to work with leadership on supply room changes that are needed to provide the needed equipment for patient care to staff.
Kathy is truly an asset to this organization that should be recognized for her exemplary practice, dedication, and compassion. I know when Kathy is caring for patients they will be provided with the excellent care I would want for my family.