Hackerman-Patz House & Security team make family’s stay “just like home”
This letter, written by a patient’s family member, was sent to David Michaels, Manager, Hackerman-Patz House (HPH). We join them in thanking the HPH team for continuing to go above and beyond each day. This family gives a special shout-out to the Security team, who often assist HPH guests after hours. Their kindness and promptness is much appreciated. Way to go, team!
I just wanted to send you a quick note to let you know that our family member passed today about 7pm. It was such a hard time for us all of us but a relief at the same time to know his suffering was over.
I also wanted to let you know that the Hackerman-Patz House was a godsend for all of us. It was clean, convenient and just like home. We gathered in the Great Room after his passing and it was exactly what we needed after our three day vigil. You and your staff were incredibly nice and understanding.
The security guards had to rescue our older relatives from locking themselves out and their promptness was incredible. Please pass on our thanks.
I hope you have a wonderful holiday and that 2014 brings much health and happiness.