Celebrating Patient Satisfaction with poetry (you’ve got to read this!)

Posted on June 27, 2012 by Chona H.

This month, the Medical Surgical Unit (MSU) was delighted to receive the “Greatest Strides in Service Excellence” banner. MSU’s patient satisfaction scores increased 22% from the second to third quarter – they have actually exceeded their goals in this category!

To celebrate, Stephanie Barlow, RN, a member of the MSU Patient Satisfaction Committee, created a board to display the results on the unit. As a dog lover, Stephanie stated it perfectly “Patient Satisfaction on MSU is Dog-Gone Fantastic.”

Upon the acceptance of the banner, Mary Cohn, MSN, RN, clinical educator for MSU/SCU, shared this adorable and original Dr. Seuss-inspired poem:   
 

At the far edge of town

Six floors from the street

You will find yourself in a place

Where the staff is really neat.

 

They have brains in their heads

And feet in their shoes

And care in their hearts

In all the things that they do.

 

The nurses and techs

Work hard every day

To keep patients safe

And happy in every way.

 

These are the things

Last year that we tried

To improve what we do

So “Hoorah” we could cry!

 

How is your pain?

Oh, number nine you say?

Let me reposition you

And get meds right away!

 

You have a foley?

Hmmm, do you really?

Let’s take it out

So you can go freely!

 

We are here in your room

And not just to chatter

But to review your condition

And all things that matter!

 

So congratulations MSU

Today is your day

And like Dr. Seuss himself would say:

“Unless someone like you cares

A whole awful lot

Nothing is going to get better.

It’s not.” 

And a big congratulations to the other teams who earned sensational patient and peer experience results in the third quarter of FY’12:

Highest Inpatient Service Excellence: Joint Center

Highest Outpatient Service Excellence: Edwards Surgical Pavilion

Highest Support Service Excellence: Doordan Institute