Celebrating Patient Satisfaction with poetry (you’ve got to read this!)
This month, the Medical Surgical Unit (MSU) was delighted to receive the “Greatest Strides in Service Excellence” banner. MSU’s patient satisfaction scores increased 22% from the second to third quarter – they have actually exceeded their goals in this category!
To celebrate, Stephanie Barlow, RN, a member of the MSU Patient Satisfaction Committee, created a board to display the results on the unit. As a dog lover, Stephanie stated it perfectly “Patient Satisfaction on MSU is Dog-Gone Fantastic.”
Upon the acceptance of the banner, Mary Cohn, MSN, RN, clinical educator for MSU/SCU, shared this adorable and original Dr. Seuss-inspired poem:
And a big congratulations to the other teams who earned sensational patient and peer experience results in the third quarter of FY’12:
Highest Inpatient Service Excellence: Joint Center Highest Outpatient Service Excellence: Edwards Surgical Pavilion Highest Support Service Excellence: Doordan Institute
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