Every nurse should read this: “The Patient Wish List” (via US News and World Report)
Recently, US News and World Report published an article entitled “The Patient Wish List.” Author Peter Pronovost, Director of the Armstrong Institute for Patient Safety and Quality and Senior Vice President for Patient Safety and Quality at Johns Hopkins Medicine, reported the ten things former patients considered extremely important in ensuring a more positive experience during their hospital stays.
It’s a poignantly simple list: “Let me sleep.” “Knock before entering.” “Engage me in my care.” But sometimes, as nurses, we may need to be reminded of how important the simple stuff can be.
Here are the first five points, written in the voice of the patient. Please read the article in its entirety here.
- Let me sleep. Do not take vitals throughout the night or draw blood between 10 p.m. and 6 a.m. unless it is critical. If it is critical, please make sure I understand. My sleep helps me recover and feel better.
- Keep the noise levels down at the nurses’ station. This is so important – especially at night when my sleep is needed. Turn off the TV, radio, computer screen, etc., at night in my room, so there’s not a glare or noise that can disturb my sleep.
- Don’t lose my personal belongings. Take an inventory and label everything with my name and medical record number so my personal belongings do not get misplaced. These belongings are an extension of me and make me feel more at ease. Taking care of my stuff feels like you are taking care of me.
- Knock on the door before entering. This shows respect for me as an individual and my privacy. Introduce yourself to me, and shake hands or make eye contact when you do this. Call me by my preferred name (formal or first name).
- Please keep my white board current and up to date. It gives me a quick reference of who is caring for me and my daily plan. Provide a notebook at the bedside so I can keep all my important papers, cards from my health care team and other staff, etc. in one place. Please make sure my name and my location (nursing unit, room number and room phone)
As nurses, we have the ability to partner with our patients’ in all of these areas. What are we doing well? How can we grow? Leave your comments here.