Patients who are satisfied have better….
Evidence tells us that patient satisfaction is linked to better quality outcomes. A recent decrease in patient satisfaction scores, specifically related to communication, prompted the development of the new Service Excellence Framework I.C.A.R.E. Please join us to learn more about how applying the fundamentals of I.C.A.R.E. improves the satisfaction and outcomes of our patients.
Join the Quality and Safety Department and Evelyn Logan, MA, Director of Service Excellence, on March 16, 2017 from 1:00 p.m. – 2:30 p.m. in the Doordan. Please click here to see a full description of the program and registration information.
-Laurie Edwards, CRM, CPHQ, CJCP, Accreditation & Regulatory Coordinator, Quality & Patient Safety