Is successfully managing conflict on your list of New Year’s resolutions? Join us for Prof. Power Hour on Jan. 4 to learn more.
Conflict Resolution: How to Measure & Solve Difficult Situations
Wednesday, Jan. 4, 2016
1:30 – 2:30 p.m.
2nd floor Conference Room, South Tower
Lisa Walker, Organizational Development Specialist
Conflict occurs frequently in any workplace, and healthcare is no exception. Unfortunately, unresolved conflict can cause dysfunctional teamwork, decreased patient satisfaction, and increased employee turnover. Research demonstrates that training in conflict resolution skills can result in improved teamwork, productivity, and patient and employee satisfaction. Join us to learn more about recognizing your own conflict style and the conflict style of others – then we’ll use group discussion and role play to effectively work through some conflict situations.
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This continuing nursing education activity was approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.