Consumer Reports Ranks AAMC #1 in Maryland

Posted on August 17, 2009 by Monica Mewshaw

Consumer Reports has ranked Anne Arundel Medical Center as the top hospital in Maryland, based on HCAHPS survey data measuring patients’ perceptions of their hospital experience.

The ranking comes just one month after AAMC was named the sole Maryland hospital to receive the HealthGrades 2009-2010 Outstanding Patient Experience Award, based upon the same HCAHPS survey.  (HealthGrades is an independent health care ratings organization.)

Information supplied to hospitals through the HCAHPS survey is extremely important because the responses to the surveys come directly from the patients we treat.

A national, standardized survey administered through the Centers for Medicare & Medicaid Services (CMS), the HCAHPS survey asks discharged patients questions about their experience at a hospital.  During the survey, patients are asked how their physician and nurses communicated with them, how responsive hospital staff was to their needs, the quality and clarity of any discharge instructions, and how clean and quiet the hospital was during their stay.  Also important, the survey guages how likely patients would be to recommend a hospital to a family member or friend.

AAMC is proud of our HCAHPS survey data, and we will continue to provide the safe, consistent, and quality patient care our region has come to trust.