Patient says AAMC ED “exemplar for all other hospitals to follow”
Feeling respected and cared for–it’s a need we all have. And the ED staff do it every day and every night for the hundreds of patients they see each shift. Here, a patient writes in to thank them for making him feel “human”…
I wanted to take the time to write to you and send out my praise and extolment to your extremely professional and competent staff. Recently, I came into your Emergency Room with significant, chest pains and problems breathing. Within three minutes, your Emergency Staff had me taken back to be examined and treated. Nothing looked too serious after first glance, but the Emergency doctor on duty wanted to be prudent, and admitted me for further observation. Though I did not want to be admitted and undergo further testing, in hindsight, I am glad he made that call. After several x-rays, a CT scan, an echocardiogram, blood work, and a biopsy of my enlarged lymph nodes, it turned out there was a significant health concern.
I have been in the military for over eight years and have a solid understanding of what it takes to be morally guided, courteous, and professional. Each one of your staff members, from the doctors to the janitorial staff demonstrated the utmost respect and concern for my wellbeing. Your doctors-took the time to explain everything to me and answer all my questions (of which I had many). The pulmonologist who performed my biopsy was extremely informative and reassuring to my concerns about such an invasive procedure.
In closing, please pass this along to the staff who treated me. They need to know that they make their patients feel like human beings. Their etiquette is an exemplar for all other hospitals to follow.