How do we summarize the JC visit?
We typically summarize through complicated standards language and action plans and we need to do that. I think we can also summarize by telling a story about our care.
In the first tracer I was in on Tuesday, we reviewed the care of a little 3-year old boy who was in Pediatrics for his second post-op day. This little guy came into our ED with a sick belly on Sunday night. We cared for him, stabilized him, evaluated him, and he went to the OR in the middle of the night for an emergency appendectomy.
What does this story tell me?
I see the story of complex health care and meeting standards all rolled up into the care of this little guy:
Emergency care, doctors, nurses, surgical emergency, OR, recovery, unit, techs, pharmacy, handoffs, narcotics, instruments, handwashing, hospitalists, IS and Alec, pain management, sedation, monitoring, transport, documentation, registration, nutrition, linen, infection control, technology, vendors, diagnostics, specimen handling, lab, quality department, staffing, competencies, clean, safe, secure enviornment of care, medical staff governance, board governance, leaders who value quality–all demonstrated though caring, excellent treatment with a little boy and his family.
-Sherry B. Perkins, PhD, RN,
Senior VP of Patient Care Services and Chief Nursing Officer