To WSU nurses and techs: “I felt like I was in a family environment, not just part of their workday,” writes cancer patient
Props to WSU nurses and techs, as well as our wonderful nutrition and housekeeping staff. In this letter from a recently diagnosed cancer patient, she shares that during a difficult time, you really made a difference.
I came to Anne Arundel Medical Center for a mastectomy and tram flap rebuild procedure after having only learned that I had breast cancer 6-8 weeks prior. As I’m sure you can appreciate, this entire process was very difficult both physically and emotionally.
I was admitted to the Women’s Surgical Unit following the surgery. I want you to know how very impressed I was with the nurses and technicians who cared for me during my stay. They couldn’t have been more caring or supportive. They were responsive and gentle, while also encouraging me to get up and move around, expediting my recovery process.
During my three day stay at your facility there were four nurses and two technicians that I recall provided me with such excellent support. Toni Hawkins, RN, and Christina Cunningham, RN, were my primary nurse care providers, along with Alex Bennof, RN, and Becky Stine, RN. The technicians were Sharron Pierce, PCT, and India Gross, PCT. Each of them was very personable when interacting with me. I felt like I was in a family environment, not just part of their workday.
While they were in my room supporting my needs, they were equally friendly and supportive on the phone when another patient called them with a need or request. From a patient’s perspective, the phone that gets you directly to your nurse is a great offering, although I suspect it puts a good deal of pressure on the nursing staff. If that is the case, it is certainly not apparent based on how they respond with a very pleasant demeanor along with excellent follow through. They have a very difficult job and are clearly caring professionals.
I was particularly impressed with the cleanliness of the facility and the fact that everyone who entered my room, including the food delivery staff and the cleaning staff always asked me if they could get anything for me before leaving my room. The focus of support for your patients is clearly a message that has permeated throughout the staff and was greatly appreciated by this patient.
I have and will continue to recommend and the Women’s Surgical Unit to anyone I know who may need your services. Thank you again for providing me with such good care during such a difficult time in my life.