Patient writes, Mary Etta Barbour, RN, and Octavia Gross, PCT, cared “for me as a patient and a person.”
This letter of thanks written by a patient shows the impact two wonderful staff members made during her stay. Mary Etta and Octavia, you rock.
I was recently a patient on the Observation Unit. and would like to particularly commend two members of your staff.
Mary Etta Barbour, RN, and Octavia Gross, PCT, consistently exemplified the highest standards of the nursing profession. They ensured I received high quality care by conscientiously following the prescribed treatment. What set them apart was the concern they each demonstrated for me as a patient and as a person. Both always took the time from their busy schedule to ensure I understood the procedures and medicines I was prescribed.
By paying attention to such details of care as fresh bedding, water, and an understanding of the daily schedule, both also ensured that during my stay I was comfortable and able to focus on recovery.
Please extend to them my sincere thanks and appreciation for the care and attention they provided to me during my stay.