Jazmin Manlapaz, RN, writes about improving nurse-patient communication in ADVANCE for Nurses
Congratulations Jazmin Manlapaz, BSN, RN, CMSRN, whose article, Enhancing Patient Experience: Improved nurse-patient communication at Anne Arundel increases satisfaction, was featured in the October issue of ADVANCE for Nurses.
In this article, Jazmin describes the efforts made by MSU staff to improve their patients’ experience. She notes that their patient satisfaction scores went from 55% to 80% in just three months. How did they do it? Find out here: nursing.advanceweb.com/sharedresources/ebook/2016/OCtober/NW100316/index.html#/14/