Professional Power Hour – HCAHPS: What’s a Staff Nurse’s Role?
HCAHPS: What’s a Staff Nurse’s Role?
Wednesday, Dec. 6, 2017
1:30 – 2:30 p.m.
2nd floor conference room, South Tower
Shahde Graham Coker, MSN, RN-BC
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey measures patients’ perceptions of their hospital experience. This survey is required by the Centers for Medicare and Medicaid Services (CMS) for all hospitals in the United States, is publicly reported, and affects how a hospital is reimbursed. If you have questions about HCAHPS, you aren’t alone! Join us to learn more about why this survey is so important to nursing and how it affects our practice and profession. Since nurses play a critical role in the patient care experience, you’ll also learn ways to engage with your patients to exceed their expectations during a hospitalization.
Register here: I will attend