Celebrating Patient Satisfaction with poetry (you’ve got to read this!)
This month, the Medical Surgical Unit (MSU) was delighted to receive the “Greatest Strides in Service Excellence” banner. MSU’s patient satisfaction scores increased 22% from the second to third quarter – they have actually exceeded their goals in this category! To celebrate, Stephanie Barlow, RN, a member of the MSU Patient Satisfaction[…]
Cathaleen Ley: Very creative and funny!